SHIPPING & RETURNS
SHIPPING POLICY
You will be responsible for paying for your own shipping costs for returning your item.
We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.si-light-latvia.com.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
Delivery to European Economic Zone countries parcel delivery service, that normally takes 3-10 business days, and normally includes courier delivery.
All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.
If the ordered items is in stock, we ship it within 3 business days.
If the item is to be manufactured, it will be shipped after it is manufactured. Manufacturing takes up to 3 weeks, however during campaigns it can take up to 5 weeks.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Si-LIGHT customer is responsible for the accuracy of the delivery address.
Shall a customer miss the delivery, or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Si-LIGHT, the contract is to considered rescinded, and the Si-LIGHT will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.
RETURNS & EXCHANGE POLICY
f you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Si-LIGHT item must be send back in the original packaging and needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund.