Terms and Conditions

GENERAL CONDITIONS OF SALES

The seller of goods is the company SIA “Si-LIGHT”, established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.44103128699, having its legal seat at Gobu street 1-129, Balozi LV-2128, Latvia, that operates online shop from the website www.si-light-latvia.com (hereinafter referred as “the Seller”).

 

Postal address / Address of showroom:

SIA “Si-LIGHT”, Kengaraga street 10, Riga, LV-1063, Latvia

 

Customer Care Email: info@si-light-latvia.com 

 

Ph. +371 26873722

 

These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.si-light-latvia.com only.

All of goods sold are hand-made quality, as well as other items.

PLACING THE ORDER

Customer, who is willing to buy goods, should navigate through on the website www.si-light-latvia.com up to the particular page, where a full description of a particular item is available, then select a desired product, and fill in other information, if applicable, and press the button “ADD TO THE BASKET” to add this to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.

After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:

  • either delete incorrect items in the shopping basket,

  • and/ or add another item in the shopping basket, as described above.

Further customer should proceed to making payment for the order by pressing button “PROCEED TO CHECKOUT”.

Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.

PRICES AND CHARGES

Prices of all items for the delivery to addresses within European Union Value-Added Tax (VAT) area , are excluded.

Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.

Price do not includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.

For delivery to addresses  that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.

Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.

The Si-LIGHT may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advise, and the Si-LIGHT is not responsible for accuracy of such information or consequences of its use.

PAYMENT METHOD 

We accept online only those orders which payment can be settled via the website www.si-light-latvia.com.

We accept payments through the website www.si-light-latvia.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu.

If your country or territory is not listed please contact Customer Care service to check if other options are available.

The Si-LIGHT will accept an order only after the specific payment option is fully completed.

Payment methods:

- Credit / Debit Cards
- PAYPAL

- Offline Payments

WITHDRAWAL RIGHTS

100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers.

Free Returns are available only for

  1. items which are sold at full price; and

  2. for shipping addresses in European Union (excluding EU Outermost regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.

Free Returns options should be exercised from the country and region of an original shipping address.

A customer will be advised on Free Return exercise options upon informing Si-LIGHT about the customer’s decision to withdraw from the contract.

If a customer is entitled to a Free Returns options, but a customer used on his own another transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than amount of applicable most economical postal tariff.

Customer should avoid using of UPS, DHL, FedEx, TNT and similar service, when undertaking transportation of returned goods from beyond of European Union. If the Si-LIGHT received returned goods shipped from beyond of EU using these services, the Si-LIGHT may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Si-LIGHT by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.

STATUTORY WARRANTY AND OUT-OF-COURT DISPUTE RESOLUTION

100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers.

Free Returns are available only for

  1. items which are sold at full price; and

  2. for shipping addresses in European Union (excluding EU Outermost regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.

Free Returns options should be exercised from the country and region of an original shipping address.

A customer will be advised on Free Return exercise options upon informing Si-LIGHT about the customer’s decision to withdraw from the contract.

If a customer is entitled to a Free Returns options, but a customer used on his own another transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than amount of applicable most economical postal tariff.

Customer should avoid using of UPS, DHL, FedEx, TNT and similar service, when undertaking transportation of returned goods from beyond of European Union. If the Si-LIGHT received returned goods shipped from beyond of EU using these services, the Si-LIGHT may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Si-LIGHT by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.

APPLICABLE LAWS

This contract is governed by laws of Republic of Latvia.

These Sales Terms and Conditions are applicable for all orders placed on or after Jan 11, 2020, until these Sales Terms and Conditions are withdrawn.